DELIVERY & RETURNS

DELIVERY COSTS

The costs of delivery will be as displayed to you on our website. Standard delivery is £7.95 but this may vary depending on delivery address. Delivery on Saturdays is an extra cost. We will deliver the products to the delivery address specified in your order. We only deliver to addresses within the UK and we regret that there are some postcode areas we are currently unable to deliver to. We are unable to offer a refund for deliveries sent to the wrong address where you have provided us with that address. You may ask us to amend the delivery address you have provided by using the contact form on our website but please note that we require notification by at least midday 3 working days before the intended delivery date and during busy peak periods this is increased to at least midday 7 working days before the intended delivery date. Change of delivery addresses that are requested with less than the required notice may not be processed and in these circumstances we are unable to offer a refund if the delivery is sent to the wrong address.

DESPATCH

We will despatch the products to you as soon as reasonably possible by courier and we expect delivery on your chosen delivery date or within 3 working days of the intended delivery date. Note that we are currently unable to deliver to some postcode destinations, these may change from time to time but are currently AB36-AB38 AB55-56 FK17-21, IV1-39, IV63, KW1-14, PA21-40, PH19-26, PH30-41 PH49-50, HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, AB44-56, IV30-32, TR21-25 all BT, JE, GY, IM postcodes; you will be prevented from setting deliveries to these postcodes at the point of order. We cannot guarantee that delivery instructions will be followed and regret that time delivery slots are not currently available. We deliver on Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays between 8am and 8pm, except bank holidays. We do not deliver on Sundays or Mondays unless otherwise stated. Our delivery times are estimates only and are not guaranteed. We are unable to telephone or contact the recipient prior to delivery. Where possible we will get a signature at the point of delivery. Please note that deliveries to business addresses and hospitals may be rejected by the business or hospital or simply not allowed, delivery may not be to the recipient directly but to the premises and delivery may not be within business or opening hours: in these circumstances we will not be liable for any refunds or replacements. We do not recommend sending flowers or plants to recipients in hospital. Subscription deliveries will usually be made on Thursdays unless otherwise stated or advised.

DELAYS

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will, where possible, contact you as soon as we can to let you know and we will take steps to minimise the effect of the delay if we can. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

COLLECTION BY YOU

If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 09:30 to 13:00 on weekdays (excluding public holidays).

DELIVERY

If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot you may be charged for the cost of providing replacement products (where the product is a live plant or cut flowers) storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 10.2 will apply.

Your legal rights in the event of late or non-delivery. You have legal rights if we deliver any products late or fail to deliver them at all (that is to say where products are not delivered within 3 working days of the intended delivery date). If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:

(a) we have refused to deliver the goods; or

(b) delivery was not made within 3 working days of the intended delivery date.

REFUNDS & RETURNS

Notifying us of a claim for a refund. It is your responsibility to contact us via the contact page on our website within 7 days of the intended delivery date in order to claim a refund for late or non-delivery. Failure to do so will mean that you lose the right to a refund. See clause 8 below.

Ending the contract for late or non-delivery. If you do choose to treat the contract as at an end for late or non-delivery under Clause 7.7 in our Terms & Conditions, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact us via the contact us page on our website for a return label or to arrange collection.

When you become responsible for the goods. The products will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.

When you own goods. You own the products once we have received payment in full.

NON SUPPLY

Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes for example where we have suffered a crop or batch failure;

(b) update the product to reflect changes in relevant laws and regulatory requirements;

(c) make changes to the product as requested by you or notified by us to you (see Clause 6 in our Terms & Conditions).

Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 12 weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see Clause 12.4 in our Terms and Conditions) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see Clause 12.6 in our Terms & Conditions). As well as suspending the products we can also charge you interest on your overdue payments (see Clause 12.5 in our Terms & Conditions).